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Brick halls of the University of Washington reflected in Drumheller Fountain on an overcast day.
University of Washington

Changes should feelstraightforward.

Reschedule or cancel a session, ask for a tutor change, stop tutoring, request a refund review, or ask a billing question in one place.

Written confirmation · One business day response · One case number

A person reviews the full record.

The program coordinator looks at the plan and schedule. Admin checks the session record, progress, and balance. The tutor is included when the teaching relationship is part of the request.

  1. Request recorded

    You receive a case number and email right away.

  2. Record reviewed

    We check the schedule, notes, purchase, and policy.

  3. Decision confirmed

    You receive the outcome and any next step in writing.

Review the full cancellation and refund policy.

Manage tutoring

One secure request

Use the purchaser email so we can find the right record. The program team reviews every request before anything changes.

What do you need?
0/5000

Submitting this form records the request. It does not automatically cancel a session, change the tutor, or move money. We confirm every decision in writing.

Manage tutoring | UpstartPrep